Unable to switch between chatGPT-4 and Claud-3

General
1

They refused access to choosing between chatGPT-4 and Claude-3. I have paid for my subscription which has not expired. They are telling me to upgrade before I can switch between the two. I have paid for the services which expire by 15th of May.

Please help.
Thanks.
OLIVER.

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2

Please why am I denied access and asked to upgrade. And my subscription is yet to expire. Why am I treated this way?

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3

Have you tried clearing cache and refreshing?

1 Like
4

No please. How do I do the cache cleaning?

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5

I think you click on files here:
image
And then click on the clicking here section when it comes up:

image
image908×365 17.7 KB

Try that and see what happens? It resets your session so maybe that would help? Or try closing out and opening up Julius chat again.

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6

Just seeing this. Can you check that you’re logged in with the same account that you have a subscription? If you go to Julius AI | Your AI Data Analyst does it show an active subscription? You can email team@julius.ai if it’s still having issues and we can troubleshoot more in depth.

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