Hi all,
Julius finally offers the service that we pay for? I have become a Standard member and I cannot attach any screenshot or file.
It looks like scam service.
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Please reach out to team@julius.ai, we can take a look at what’s going on.
Hi Matt, I have already done it but no response and no action. Thanks Panos
Hi,
We’ve identified a common theme in the people reporting loss of premium access related to setting up a teams account but then not transitioning fully. If you created a team, you’ll have moved to the team account. In the bottom left of the left sidebar, there may be a dropdown beneath your username with a team name; if you click on that to switch to your personal account does that resolve it?
We recently fixed a bug which was giving access to paid features to people on teams regardless of whether or not the team was paid so it’s only now becoming an issue. We’re updating the UI to give better instructions on resolving this / seeing if we can automatically switch to personal when on an unpaid team (although since this impacts teams files we don’t want to automatically do it for everyone).
Hi, I will repeat my self agai.I have never created a team Just I signed through Google.so finally what will be the solution?
Julius is still not working :
Not sure why it is not working
Hello! This is an issue related to using our old sandbox system. To resolve, you can upgrade to the new sandboxes. To do this, please click the sandbox connection button in the upper left corner and then ‘reset’. Please note that this will delete uploaded files, so please download any files that you want to save, and you can then re-upload them to the new sandboxes.
Attached is an image of the button to press:
Please let us know if this resolves your issues.