Can't Receive Password Reset Email for Julius AI

General
1

Hi everyone,

I’m having trouble resetting my password for Julius AI. I originally signed up using Google login, but now I want to switch to a regular email and password login.

I tried using the “Forgot Password” option to create a new password, but the reset email never arrives in my inbox. I’ve already checked my spam/junk folder and other tabs (like Promotions or Updates in Gmail), but still no luck.

Has anyone experienced this issue before? Any tips on how to fix it? Or should I contact Julius AI support directly?

Thanks in advance for your help!

2

Hi,

Are you logging in via google-auth (or in other words, using Google to login)? If you are, you must reset the password via Google and not through Julius.