Julius has been crashing lately

General
1

In the last 5 days, Julius has been constantly failing, not recognizing files, needing to be restarted, and every 2 queries it is necessary to refresh the page because the system fails.

4 Likes
2

Hi Carlos,

What browser/operating system are you getting the crashes on? Do you have any extensions? If you can submit a ticket from the conversation that’s crashing we can troubleshoot further there by gathering more technical details,

4 Likes
3

huh I’ve never experienced this in all the times I’ve used Julius. could it be an issue with your wifi?

3 Likes
4

I agree… I have faced the same issue or glitch.

1 Like
5

Hi Matt,

No I dont use any extension. im using te Stock version, and when it was free , ran smooth no issues. Now im paying and has become a nightmare. its a spectacular asset but need to be reliable.

6

hi Zach,

i do use Julius At home and my desktop office. BOth scenarios are the same.

7

Thank you very much Matt. Ill send a pic of the issue ASAP.

8

the situation its not corrected. i asked simple things and just keep answering the same. what should I do?

9

Hi Carlos,

Have you tried using incognito mode with the browser you are working with? I often use incognito mode, so cache issues don’t happen, but I haven’t encountered any problems lately.

1 Like
10

Mine doesn’t working at all help me i paid for this