Free Subscription and Unauthorized charge

General
1

Hi everyone,
I need support to cancel my free subscription and the right way to contact the billing department. I have subscribed for free 2 days ago and I have a surcharge of $27 in my credit card. The subscription was supposed to be for a trial period without any charge. I wrote a couple emails attaching pictures of this transaction to the Julius Team, but I haven’t heard about them.

Do you know how to cancel the account and ask to refund my money?

2

To my knowledge we don’t offer free trials and the billing should be clear that it’s going to charge you when you check out. Where did you see that we offer a free trial?